Desktop Club Management Software

The Twin Oaks Desktop club management software is Windows based and fully network compliant to work in almost any environment that needs member data management and/or electronic billing. Its capability to interface with many peripheral devices & door control systems, shows its extensive flexibility to meet the needs of this ever-changing industry.

Our desktop software also has the capability to access power online features. For more information click here.

  • Members and guests can check in even when front-desk computer is being used
  • Color-coded member screen alerts when member intervention is required; improves retention
  • Easy keytag check-in that includes picture display of members and prospects
  • Quick insert of new members allows immediate "Member" feel and the reading of credit card information
  • Family view and multi-person check in
  • See Emergency Information and that day's appointments
  • Safe, secure PCI-DSS compliant storage of all billing information
  • Track member referrals and all log notes
  • Manage staff security and usage rights
  • Track corporate and group memberships
  • See archive and prospect databases
  • Manage locker controls
  • Track survey results
  • Customizable fields
  • Control all data entry
  • Complete accounts receivable management to track revenue
  • QuickBooks® interface for easy exports
  • View your processing schedule, billing journals, club billing statements, problem reports - all online
  • See past A/R history
  • Print statements and generate invoices when needed
  • Bill for Corporate Group accounts
  • Locker billing
  • Automatic renewals
  • See Current Sales Analysis reports
  • Ability for corrections and offsetting transactions
  • Perform Month End Closing and Balance Aging procedures
  • Safe, secure PCI-DSS compliant
  • Project cash flow - daily
  • Utilize all billing methods, multiple billing days, biweekly options
  • See past journals to do comparisons of variances
  • Account Updater to capture new credit card information
  • Easily process maintenance and annual billing files
  • Automatically pull in returns and collections payments
  • Upload billing/dues files automatically
  • Problem EFT report to see errors and make corrections
  • Comprehensive marketing, tracking, sales, revenue and usage reports by menu choice
  • Payroll management with time clock module, commission and personal training reports
  • Quick club profile shows synopsis of the business
  • See personal training results, gift certificate tracking, and more
  • Account for deferred revenue and liability
  • Project renewals, returns, and future billing
  • Download member returns and declines automatically and update member records immediately
  • View Returns Online, and see return reasons and details
  • Members can pay delinquent dues online, clear up their account, and edit billing information
  • Easily download billing, change information, and collections payments
  • Automatically creates and includes applicable service charges
  • Service provided at no charge to the club
  • Includes follow up phone calls and multiple letters with return envelopes
  • Includes electronic signature capture
  • Quick reference to all documents
  • Decrease printing/ink costs and improves human intervention
  • Eliminate design costs and reduce storage fees of all documents
  • Increase security and go green
  • Capable of scanning all past paperwork, medical waivers
  • Option to read in license information
  • Customizable fields for revenue or interest tracking
  • Contract email Capability
  • Allows members access any time they need to come to the club
  • Keeps the club secure 24/7/365
  • Ties into software to control door/entry access based on valid membership
  • Increase customer base; decrease payroll
  • Track all usage and print report with picture (optional)
  • Integrated POS module with inventory tracking, session tracking and touch-screen capabilities.
  • Easy to use, highest degree of accuracy
  • Integrated card processing using Twin Oaks Charge© or IPCharge©
  • House charging, gift certificates
  • Punch card tracking
  • Time clock access
  • Up to 10,000 products and services
  • Customizable interface with controllable settings for cancellation rules, class size, etc.
  • Allows for member enrollment in single or multi visit classes
  • Members can pay for bookings charges online or at club
  • Waiting list management and email reminders for class renewal, dates, participation.
  • Re-enroll participants for the following session quickly and easily
  • Track member and prospect interests then create mailing templates, labels and blast emails for marketing
  • Guest register with integrated lead-and prospect-management functions
  • Track marketing sources, book appointments, tours and guest usage
  • See a visual schedule of appointments
  • Integrated with Bring a Buddy marketing tool
  • Trace one week or other promotional passes and coupons
  • Online Sales Dashboard and goal management
  • Communicate with members and prospects via email
  • Create billing and collections letters
  • Manage surveys
  • Renewal letters, notices and emails
  • Low usage notifications
  • Send welcome letters and emails to new members
  • Holidays, hours or staff changes
  • Create customized, personal letters and notes
  • Additional reports for Bookings, appointments and Interests Management
  • Determine Cost of Goods Sold
  • Track all incoming and outgoing merchandise
  • Manage all purchases and adjustments
  • See margin, cost history and associated reports
  • Keep vendor information
  • Do global member rate changes
  • Archive cancelled and expired members
  • Edit or purge usage records
  • Update staff assignments
  • Perform other unique tasks
  • Keep employee records
  • Department and individual reports of hours
  • Ties to barcode check in/out
  • Generate easy-to-use reports
  • Weekly, Bi Weekly, Monthly information
  • Manage overtime
  • Ad-hoc report creator for additional queries and functionality to suit your club's needs
  • Create customizable reports and save templates for future use
  • Exportable to pdf and csv files


Online Capabilities

Expand your revenue earning opportunities to the web by enrolling in Twin Oaks online services. There are many features that will help drive business to your door - at any time, from anywhere.

  • Join online and add family members
  • Designed so that the user feels they are still on your site
  • Custom look and feel to match your site
  • Custom URL to match your site
  • Purchase Personal Training, Tanning or class Packages
  • Pay balance due
  • Buy gift certificates
  • Book a birthday party, reserve a meeting room, etc.
  • Update Billing and address information
  • See and print usage information for insurance purposes
  • Get management reports online, anytime, anywhere you have Internet access
  • Club results available on the Internet
  • See up-to-the-minute daily results and statistics
  • Project billing revenue and cash flow
  • View your processing schedule, billing journals, club billing statements, problem reports - all online
  • Make last-minute billing changes and edit transactions
  • Manage all online joining offers, setup and see results statistics
  • POS transaction tracking
  • Front desk check-ins
  • New/cancelled/total members
  • Estimated dues added/lost/total
  • EFT trends
  • New prospects added
  • Convert prospects to members
  • Update member credit card and account information
  • Freeze/cancel manage memberships
  • Billing, A/R Management, Retention/Usage
  • Marketing, Sales
  • Timeclock
  • Club data synchronized to see up-to-date information from anywhere
  • MobiLink™ Synchronization to enable data sharing at multiple locations
  • Members and trainers can view and book appointments online - allows scheduling even when your club is closed
  • Trainers can edit their schedules online any time
  • Trainer and member get email notifications
  • Members can buy PT, tanning, massages and other services*
  • Easy access link from your website
  • Customizable user interface and booking rules
  • Easy navigation; color-coded scheduler
  • Low/no stress environment
  • Customizable promotions and offers
  • Increase number of new members by 10-15%, per month
  • Help members help themselves
  • Safe, secure, and integrated with Twin Oaks Club Management software
  • Members can pay online*, or in the club
  • Linked from your website, automatically
  • See Immediate Return on Investment
  • Gift certificate sales*
  • Non-Members can buy PT, tanning, massages and other services*

*For Clubs with an E-Commerce Account

The Twin Oaks Advantage

At Twin Oaks Software, we've put together an all inclusive health club software package that has all the ability to shape up your bottom line, deliver a second to none billing and returns management service, and is the most effective way to manage your membership data. Our software is the simplest, least expensive, and smartest way to process EFT dues and we can work with you to recover any declined or returned accounts. Twin Oaks provides a club management software based on client needs, and it's all backed up with the highest customer retention rate in the industry.

Proven Results Growing Your Business Since 1991

Twin Oaks Industry Insights